Welcome to the Rhoslan surgery website. This is the English Version. Ewch i Wefan Cymru

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Services

Services

The Practice is contracted by Betsi Cadwaladr University Health Board, information on how to contact the BCUHB can be found on our links page on the website. Under the new GMS contract patients register with the Practice and not a specific GP. However, patients are able to book appointments with a GP of their choice. The practice is a partnership of 3 GP’s on an equal basis and is not a limited partnership. We aim to treat all patients equally and without prejudice of gender, race or disability.

The surgery meets the requirements for disabled access.

The following services are provided in addition to basic medical facilities. Additional services may be provided in due course.

Midwife

Sarah the Midwife holds a clinic at the Medical Centre every Wednesday morning 09.00 – 14.00pm, by appointment only.

Health Visitor

Jim our Health Visitor holds an open clinic at the Medical Centre every Tuesday afternoon 1pm -3pm. There is also an NHS Direct Helpline on 0845 46 47 And NHS Direct Dental Helpline is on 0845 60 10 128.

Minor Surgery

The practice is equipped to carry out certain minor operation procedures; this can avoid lengthy hospital waiting lists. Cryo-therapy is also available for the treatment of certain skin conditions. Your Doctor will advise if your case is suitable for either of these in-house procedures when you are examined during a routine appointment.

Private Medicals

Private Medical examinations are available for our patients by appointment, for pre-employment, diving, flying, HGV, taxi, PSV etc. Please ask at reception for a list of current charges.

Transport

Provided you meet certain criteria, transport for a hospital appointment is available. Please call the Transport Booking Centre on 08456076181

Confidentiality

Rhoslan Surgery has a legal duty to explain how we use any personal information we collect about you, as a registered patient at the practice. Staff at this practice maintain records about your health and the treatment you receive in electronic and paper format.

New patients

If you are a resident in our catchment area, our reception staff will be able to assist you and answer your questions. When you come along to register with this Practice you will be given a form and a questionnaire to complete outlining current and past medical problems and the medications you are taking. This will assist us in preparing for your registration medical. You will be asked to make an appointment for your medical before leaving the surgery. Failure to attend for this medical could result in cancellation of your registration. In the unlikely event that you are unable to register with the practice, you will be given a written reason why you are unable to register with the practice and information on how to find a GP in your area.

Zero Tolerance Policy

The Practice has adopted a Zero Tolerance policy to protect its doctors and staff. This policy, used throughout the NHS, applies to anyone visiting the practice that harass or are abusive or show violence towards a doctor or member of staff. Such behaviour will be reported to the police and the individual may subsequently be prosecuted. Additionally the individual will also be removed from the GP's list and the Betsi Cadwaladr University Health Board informed.

What information do we collect about you?

We will collect information such as personal details, including name, address, next of kin, records of appointments, visits, telephone calls, your health records, treatment and medication, test results, x-rays and any other relevant information to enable us to deliver effective medical care.

How we will use your information

Your data is collected for the purpose of providing direct patient care; however, we can disclose this information if it is required law, if you give consent or if it justified in the public interest. The practice may be requested to support research; however, we will always gain your consent before sharing your information with medical research databases when the law allows.

NHS Wales also uses relevant information about your health to help improve NHS Wales’ services and public health. Information will only be used or passed on to others involved in your care if they need it. Whenever your information is used for your care it will be handled in the strictest confidence. NHS Wales will not normally disclose your personal information without your concern unless it is in your best interests or required by law.

Maintaining confidentiality and accessing your records

We are committed to maintaining confidentiality and protecting the information we hold about you. We adhere to the General Data Protection Regulation (GDPR), the Confidentiality Code of Practice for Health and Social Care in Wales, as well as guidance issued by the Information Commissioner’s Office (ICO). You have the right to access information we hold about you, if you would like to access information you will need to complete a Subject Access Request (SAR). Please ask at reception for a SAR form.

Furthermore should you identify any inaccuracies, you have the right to have the inaccurate data corrected.

For more information:
http://www.wales.nhs.uk/sites3/Documents/950/Sharing%20GP%20record%20-%20Leaflet%20v1.Oct172.pdf
www.gprecord.wales.nhs.uk

Your information, Your rights – what you need to know

If you have concerns about the way your information is used you should discuss these with the healthcare professional responsible for your care.

If you would like to know more about how your personal information is used please visit the NHS Direct Wales website at www.nhsdirect.wales.nhs.uk

Freedom of Information Act (2000)

The above act gives individuals the right to access all types of recorded information. Please ask for more information.

Contact Us

Address:
Rhoslan Surgery
West End Medical Centre
Conway Road
Colwyn Bay
LL29 7LS

Tel: 01492 533800
Fax: 01492 530 662
Email: Enquiries.W91031@wales.nhs.uk