Welcome to the Rhoslan surgery website. This is the English Version. Ewch i Wefan Cymru

Coronavirus Click here for the latest information


Comments, Complaints or Compliments

The practice abides by the complaint procedure set out by the Welsh Assembly Government . This complaints procedure also applies to children who may wish to comment on the service.

If you have any comments or complaints about the practice, please contact the Practice Manager or in her absence Huw Rees her assistant.

Often complaints develop due to misunderstandings and loss of communication and the most effective path to take is to speak directly to the member of staff concerned in a non-confrontational manner. If you feel you lack the confidence to do this then follow an informal route by speaking to the Practice Manager who can speak on your behalf to the person concerned. Alternatively you may wish to go straight ahead with a formal written complaint or concern you have encountered especially if this relates to a GP or Practice Nurse.

Alternatively if you have a compliment to make, please contact the Practice Manager, we would be more than delighted to hear them!

Please be assured that we always take all comments seriously since it is only by this system that we can maintain our own high standards and look objectively at potential lapses in patient management.

At Rhoslan Surgery our team aim is to deliver to all our patients a high quality Primary Care Health Service - not solely the treatment of illnesses as they present but more importantly by the potential to prevent progression of diseases by timely identification.

There is also an NHS Direct Helpline on 0845 46 47 And NHS Direct Dental Helpline is on 0845 60 10 128.

Contact Us

Rhoslan Surgery
West End Medical Centre
Conway Road
Colwyn Bay
LL29 7LS

Tel: 01492 533800
Fax: 01492 530 662
Email: Enquiries.W91031@wales.nhs.uk